Returns & Exchanges
At Hexcal, we stand by the quality of our products and offer a 30-day return policy for all items in their original condition. If you are not completely satisfied with your purchase, we are here to help ensure a smooth and transparent exchange or refund process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing